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If you are unable to find the information you are looking for in the customer support center please contact one of our Customer Service Representatives and we will help answer your questions.
Customer Service Hours:
Note: We are following recommendations from our local health authorities for COVID-19. Due to a high volume of contacts and limitations to our office capacity, our response may be delayed.
+1 (415) 529-5004
Americas: 9AM – 5PM, Monday – Friday PST
Frequently Asked Questions
This is a very common and hard question to answer.
Everyone’s situation is different, so it really depends what you are looking to use CBD for.
We get many reviews and comments from people about how CBD has transformed their lives for the better. We suggest you do your own research, so you can figure out if CBD oil will work for you. But we also recommend you also look at our CBD Oil Reviews to see what others have said about our CBD products.
Currently, we are shipping to all US states.
Once an order is placed, you will be sent tracking information, so you can follow your purchase all the way to your doorstep.
- We ship orders from our warehouse Monday through Friday from 9am-5pm (Pacific Standard Time).
- Orders placed on our website will ship out the next business day.
If you have any questions about this policy, please contact us, we would be happy to hear from you at [email protected]
If you live in the US, the legal status is clear. Cannabidiol made from industrial hemp is legal to purchase and consume in any state. However, if you obtain Cannabidiol from medical marijuana, you must be located in a state in which medical marijuana has been legalized.
Unfortunately, outside of the United States the legal status is more confusing. Since regulations can vary for each country, we recommend that you reach out to your country’s customs department. Ask if you can import dietary supplements from the US.
- Be aware of how much THC, if any, is in your CBD products.
- Try not to have more than 180 mg of hemp oil daily if that hemp oil specifically has the maximum of 0.3% THC concentrations.
- Know that drug tests look for THC and its metabolites, not CBD.
- 20% of what you ingest will present in your urine over the course of a five-day period.
- Be aware of the cutoff level 50 mg/mL for the initial drug test.
- Know that there are two screenings with the second being more diligent and accurate.
We hope this helps address your concerns about employment and whether or not, CBD products are safe for you during a drug screening period. Let us know what your experience has been and as always, thanks for reading and staying informed.
*Note: For informational purposes only.*
Whether you’re looking for the best CBD oil for pain or if you’re looking for CBD oil to support relaxation and a deeper sleep, we can help you find the best product for you.
The wide range of our products makes it easy to include CBD in your everyday life regardless of your routine. You will find what works best for you, including easy-to-use tinctures, vapes, edibles and topicals.
Our recommended dosage is 12.5mg taken 2-3 times per day as a starting point; you can gradually increase it from there until you’ve found the right balance for your body and established a baseline. Typically, a 500mg bottle at our recommended starting dosage will last between 13 – 20 days, and a 1000mg bottle will last 26 – 40 days if the dosage administered remains constant. If you have any more questions you can talk to our Doctor
We send out an order confirmation via email with every order, as long as you entered your email address when you checked out. If you haven’t received one yet, here’s what you can do to find your order confirmation email…
1. While we send out our order confirmations immediately, it can take up to 15 minutes for email providers to receive the email (depending on the provider). So it might be on it’s way?
2. If it’s been longer than 15 minutes since you ordered and you still can’t find it, try searching your email inbox for the subject line: “Your Balance CBD order” (without the quotes).
3. Lastly, try looking in the Spam folder of your email inbox for the order confirmation. Sometimes it can end up there.
Still can’t find it? Send us an email at [email protected] and we’ll gladly send you out another confirmation, and we’ll confirm that everything is okay with your order!
We want to making purchasing with us a no-brainer, so that’s why we’ve made our returns and refunds policy as simple as possible.
What is Your Return Policy?
It’s simple: Try our products, and if you’re not completely satisfied we want you to email us, and we’ll refund you 100% of the products purchased. No questions asked. ***Policy does not apply to bulk orders (see below).
An Unbeatable Guarantee:
Try our premium line of CBD products for a full 30 days, 100% Risk-Free. If you don’t LOVE it, we insist that you get 100% of your money back. We’ll even eat the credit-card processing fees. We’re offering this unbeatable guarantee because we truly want this to be a risk-free option for you. Try it. If you don’t love it, just email us at ANY TIME during the first 30 days and we’ll refund 100% of the price.
Orders placed prior to an account being created will be logged as a guest order and will not be associated with an account. Only orders placed after an account has been created and when the user is logged in, will the order register in the order history on the My Account Page
Site-wide sales are applied automatically during checkout, which means our coupons will not work in conjunction with sales & promotions, however, coupons can be used on orders not capturing a separate sale or promotion and will not expire until used.
No, these products are pre-bundled, and the discount can only be captured by subscribing to the monthly program.
Our shipping facility will be closed during statuary holidays.
What does this mean for you?
Shipping will resume on the following business day.
Fill out the contact us form by adding your name, email and a message below, and we’ll get back to you as soon as possible. Our support team is available 9am – 5pm PST Monday to Friday.
Send your questions to our Customer Service team – [email protected] Our support team is available 9am – 5pm PST Monday to Friday.
Call us at: +1 (415) 529-5004. Leave a message and we’ll get back to you as soon as possible. Our support team is available 9am – 5pm PST Monday to Friday.
Need Help Choosing the Best CBD Oil?
Check out our Best CBD Oil page to learn about our top selling hemp oil products. We’ll break down the best tinctures, vape oils, concentrates and best overall products — so you can figure out which product is best for you.