Terms & Conditions
Agreement between user and balancecbd.com
Balancecbd.com is an E-commerce website that distributes high-quality wellness supplements and skin care products, made from hemp oil with high cannabidiol (CBD) content. The website comprises various product pages and informative blog posts which are offered to consumers, conditional on acceptance of our terms and conditions without modification. Please read the terms contained herein carefully before using the information or making a purchase.
Visiting balancecbd.com or sending emails to Balance CBD constitutes electronic communications. When you visit Balancecbd.com, you consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically — via email and on the website — satisfy any legal requirement that such communications be in writing.
PLEASE NOTE: if you are located in the USA with an order of $500.00 or more, or if you are an international customer with an order of $200.00 or more, we will need an order confirmation (by phone or email) stating that you approve of this purchase. This additional step is for your protection. You can expect an email from one of our customer service representatives regarding this stipulation – or please free to email us with your order number and purchase confirmation to [email protected]
Customers who create an account on balancecbd.com are solely responsible for maintaining confidentiality pertaining to account details, password, and the restricting of computer access. Account holders certify that they are the holders of their account and will not share access or transfer the account to another person or entity. By creating an account, you acknowledge that Balance CBD is not responsible for third-party access to your account or any damages and theft resulting from misappropriation of your account. Balance CBD and associates reserve the right to restrict access to refuse or terminate accounts and or remove or edit content at our sole discretion.
Balance CBD does not knowingly collect personal information — either online or offline — from persons under the age of 18. Persons who are under the age of 18 must receive permission from a parent or guardian before accessing Balance CBD.
We ship orders from our warehouse, Monday through Friday, from 9 am – 4 pm (PST). Orders are shipped out on the next business day via the United States Postal Service. Once an order is placed you will receive tracking information, so you can follow your purchase all the way to your doorstep.
Balance CBD is not responsible and will not issue refunds for any international shipments that are lost or taken by customs. If you have any questions about this policy, please contact us at [email protected]
The Subscription Contract Between You And Balance CBD
Balance CBD is entitled to offer a variety of subscriptions for prepaid or recurring monthly billable shipments; we offer recurring monthly subscriptions; rebillable subscriptions requiring a three month, six month, or twelve month commitment; prepaid three month, six month, and twelve month subscriptions. Balance CBD also offers prepaid gift card subscriptions for three, six, twelve months.
Automatic Renewal Terms
Balance CBD subscriptions are subject to automatic renewal. When you sign up for a subscription you agree that your credit card will receive charges on a recurring basis in accordance with the products and pricing selected in your subscription. Balance CBD is permitted to charge your credit card or chosen payment method without further authorization until you provide notice to terminate this authorization or change payment methods. Subscribers can terminate their subscription at any time but agree that such notice will not affect charges submitted before Balance CBD could reasonably act. Information on how to cancel your subscription is described below.
Month-to-Month Rebillable Subscriptions
By purchasing a Month-to-Month Rebillable Subscription you certify that your subscription includes an initial charge and a recurring charge at pre-specified intervals and for the subscribed rate. You accept responsibility for all recurring charges prior to cancellation, and where applicable any charges processed by Balance CBD after the expiration date of your payment card.
Automatic Monthly Renewal Terms
Month-to-Month Refillable subscriptions are renewed for successive monthly periods at the current subscription rate until canceled. Your payment method will receive a charge on a monthly basis for the life of the subscription.
Cancellation Policy For Month-to-Month Rebillable Subscription Renewals
Subscribers can cancel their Month-to-Month Rebillable Subscription at any time, and there are three methods for cancellation; (i) login to your account and follow the cancellation procedure; (ii) send us a message through our chat and we will cancel it for you; (iii) call our customers support and one of our representative will cancel your subscription. If you cancel, you will not be rebilled during your next monthly billing cycle.
By purchasing a prepaid subscription, you agree to submit pre-payment for your subscription for the corresponding length of service (three, six, or twelve months) and receive a recurring renewal fee at the applicable rate following your pre-paid term, until canceled. You are responsible for all recurring charges at the subscription rate prior to cancellation, and where applicable, any charges processed by Balance CBD after the expiration date of your payment card.
Cancellation Policy For Prepaid Subscriptions Renewals
Subscribers can cancel their Prepaid Subscriptions Renewal at anytime following billing, and there are three methods for cancellation; (i) login to your account and follow the cancellation procedure; (ii) send us a message through our chat and we will cancel it for you; (iii) call our customers support and one of our representative will cancel your subscription. If you cancel the auto-renewal, your subscription will remain active until the end of your then-current subscription term.
Monthly Subscriptions With Commitment
By purchasing a Monthly Subscription With Commitment, you certify that your subscription includes an initial charge and a recurring charge at pre-specified intervals and for the subscribed rate. You accept responsibility for all recurring charges prior to cancellation, and where applicable, any charges processed by Balance CBD after the expiration date of your payment card.
Automatic Monthly Subscriptions With Commitment Renewal Terms
Automatic Monthly Subscriptions With Commitment are automatically renewed for successive three, six or twelve month periods, as applicable. Your payment method will receive a recurring charge for each successive subscription term at the subscription rate until you cancel.
Cancellation Policy for Monthly Subscriptions With Commitment Renewals
Subscribers can cancel their 3-month, 6-month, and 12 month subscription renewal at any time, and there are three methods for cancellation; (i) login to your account and follow the cancellation procedure; (ii) send us a message through our chat and we will cancel it for you; (iii) call our customers support and one of our representative will cancel your subscription. If you cancel the auto-renewal, your subscription will remain active until the end of your then-current subscription term.
All Balance CBD gift cards are final sale. Customers cannot combine gift cards with other offers or discounts or redeem gift cards for cash. Please note gift cards are non-transferable and any lost gift certificate cards or codes cannot be replaced. Value expires after five (5) years from the original purchase date.
Changes To The Price And To Balance CBD Subscriptions Plans
Balance CBD reserves the right to adjust pricing for our service or any components, in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your Balance CBD Subscriptions Plans will take effect following notice to you.
Price Match Guarantee Policy
Balance CBD Price Match Guarantee only applies to Balance CBD oils and CBD Gummies. Our Price Match policy only applies to products that meet the following criteria:
- Must be like for like in terms of milligrams of hemp-derived CBD, and milliliters or grams.
- Must be priced in US Dollars and include fees, shipping costs and other charges.
- Must be sold and shipped by a retailer AND authorized dealer located within the United States of America.
- The product must be in stock, available for sale, and cannot be a limited time offer, pre-order, or available only in limited quantity.
- The product’s price must not be lower due to an advertising error, misprint, or special sale price.
The following types of sellers do not qualify for a price match:
- Marketplace sellers on websites such as Amazon or eBay.
- Any sellers whose products are liquidated.
- Special sale prices include VIP SALE, Black Friday, Friends and Family, Cyber Monday, Boxing Day/Week, Boxing Day in Summer, pre-orders, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, Original Equipment Manufacturer (OEM) prices, open box products, close-outs, liquidations, clearances, demos, refurbished items, open box items, and financing offers.
Product Information; Limitation on Quantities
We strive to ensure that our information is complete and up to date on the website and the app. At times, pricing errors, typographical errors and various inaccuracies will occur which we may correct without liability. Balance CBD reserves the right to limit quantities purchased by members, and to revise, suspend, or terminate a promotion at any time without notice; including after an order has been submitted or acknowledged. We do not guarantee product quantities on our website or app.
Goods and Services Tax
Balance CBD is not responsible for any import fees (Goods and Services Tax or Value-added Tax) related to shipping. If the tariff dues go unpaid, your package is returned to us and is not applicable for refund.
Links To Third Party Websites
Balance CBD content will on occasion contain links to third-party websites, exclusively for out reader’s convenience, and such link should not be viewed as an endorsement of the website or its operators. Balance CBD is not responsible for the content found on linked websites, the policies of the website, or any changes and updates to a linked website.
Third Party Services
Certain services made available via balancecbd.com are delivered by third party websites and organizations. By using any product, service, or functionality originating from the balancecbd.com domain, you hereby acknowledge and consent that Balance CBD may share such information and data with any third party with whom Balance CBD has a contractual relationship to provide the requested product, service or functionality on behalf of balancecbd.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the website, is the property of Balance CBD or its suppliers and protected by copyright and all applicable laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale of, create derivative works, or in any way exploit any of the content, in whole or in part, found on the website.
Balance CBD content is not for resale. Your use of the website does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of Balance CBD and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Balance CBD or our licensors except as expressly authorized by these Terms.
Use Of Communication Services
The website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group.
You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including email addresses, without their consent; violate any applicable laws or regulations.
Balance CBD has no obligation to monitor Communication Services; however, Balance CBD reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Balance CBD reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Balance CBD reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Balance CBD’s sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Balance CBD does not control or endorse the content, messages or information found in any Communication Service and, therefore, Balance CBD specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Balance CBD spokespersons, and their views do not necessarily reflect those of Balance CBD. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
Materials Provided To Balancecbd.com Or Posted On Any Balance CBD Web Page
Balance CBD does not claim ownership of the materials you provide to balancecbd.com (including feedback and suggestions) or post, upload, input or submit to any Balance CBD website or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Balance CBD, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation; the rights to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Balance CBD is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Balance CBD’s sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
Third Party Accounts
It’s possible to connect your Balance CBD account to certain third party accounts. By connecting your Balance CBD account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
Using Our Products
Balance CBD will not be held liable for the results of using our products. By taking a Balance CBD product, you are fully oriented of the indications, proper handling, and proper usage of the products, and you acknowledge and agree to the risks that may be associated with use; health effects, allergic reactions, physiological changes and effects, body reactions, and any loss or damages that may occur thereafter; any results found through the conduction of drug tests and any medical tests relating to the products.
The Service is controlled, operated and administered by Balance CBD from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the content accessed through balancecbd.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
By using this Service, you agree to indemnify, defend and exempt Balance CBD, its officers, directors, employees, agents and third parties, from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the website or services. Balance CBD’s Indemnification applies to any user postings made by you, your violation of any terms of this agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations.
Balance CBD reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Balance CBD in asserting any available defenses.
Balance CBD reserves the right, in its sole discretion, to terminate your access to the website and the related services or any portion thereof, at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, and you hereby consent to the exclusive jurisdiction and venue of courts in the EU in all disputes arising out of or relating to the use of the website. Use of the website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Balance CBD as a result of this agreement or use of the Site. Balance CBD’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Balance CBD’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the website or information provided to or gathered by Balance CBD with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Balance CBD with respect to the website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Balance CBD with respect to the website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement, to the same extent, and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
By using our service, you agree that any dispute between you and AAXLL Supply Co LTD, regarding any aspect of your relationship with AAXLL Supply Co LTD, will be resolved in a binding, confidential, individual and fair arbitration process, and not in court; this includes disputes relating to AAXLL Supply Co LTD, our affiliates, agents, employees, predecessors in interest, successors, and assignees
This Agreement will be governed by, and construed in accordance with, the laws of the European Union, without regard to its conflict of law provisions. Except with respect to Disputes to be resolved through an arbitration process in accordance with the Arbitration Agreement contained above, you and AAXLL Supply Co LTD agree to submit to the exclusive jurisdiction of the courts located in Barcelona, Spain to resolve any Dispute arising out of this Agreement or the Services.
YOU HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVE ANY RIGHT YOU MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION (INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS, COUNTERCLAIMS, CROSS-CLAIMS, OR THIRD-PARTY CLAIMS) ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS AGREEMENT.
YOU AGREE THAT ANY CAUSE OF ACTION YOU MAY HAVE ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE NG SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER SUCH CAUSE OF ACTION ACCRUES. AFTER SUCH PERIOD, CAUSE OF ACTION SHALL BE PERMANENTLY BARRED.
The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease, or for use in place of any prescribed medication. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.
Changes to Terms
Balance CBD reserves the right, in its sole discretion, to change the Terms under which balancecbd.com is offered. The most current version of the Terms will supersede all previous versions. Balance CBD encourages you to periodically review the Terms to stay informed of our updates.
Balance CBD welcomes your questions or comments regarding the Terms:
Charge Descriptor on CC statement will show as BalanceSupply442037468770
Any dispute will be handled in the EU.
United States Address
AAXLL Supply Co LTD
58 West Portal Ave #510
San Francisco, CA 94127-1304
Company Registration Number/VAT: 35-2660440
+1 (415) 529-5004
United Kingdom Address
AAXLL Holdings Limited
71-75 Shelton Street
London, Greater London
United Kingdom, WC2H 9JQ
Company Registration Number: 12014719
+44 1273 005141
European Union Address
AAXLL Supply Co LTD
Virgen Aldama, S.L. B66598996
Ronda Sant Pau 47, local 1, 08015
Company Registration: NI667640
+44 2037 468770
Hours of Operation:
Monday to Friday
9am – 5pm PST
(Do not send any return packages here: Please contact [email protected] and we will send you the appropriate address for any returns)
Effective as of Feb 28th, 2022