Privacy Policy

Privacy Policy of Balance CBD

This Application Collects Some Personal Data From Its Users.

This Privacy Policy governs the manner in which Balance CBD collects, uses, maintains, and discloses information collected from users (each, a “User”) of the balancecbd.com website. This privacy policy applies to the website and all products and services offered by Balance CBD. Users may be subject to different protection standards, and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.

How We Collect User Information

Capitalized terms that are not defined in this Privacy Policy carry the meanings given in our Terms & Conditions.

We may collect personal identification information from Users in a variety of ways, including, but not limited to; when Users visit our website, register on the website, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our website. Users may be asked for their name, email address, mailing address, phone number, and credit card information when applicable. Users may, however, visit our website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information at any time, but this may prevent them from engaging in certain website-related activities, such as purchasing a product or engaging in our newsletters.

Subscription Data

Users have the option to subscribe to Balance CBD products. To facilitate subscription, we require personal information such as your name, phone number, mailing address, and payment information such as your credit card number. Any information acquired through the subscription feature is expressly used for the purposes of fulfilling your subscription and will only be shared with third-parties relevant to delivery and processing.

Information We Collect from Social Networking Sites

If you create an account on our website through a third-party connection or log-in (for example, through Facebook, or by “following” or “liking” balancecbd.com on a third-party social media site, etc.), that third party may pass certain information about your use of its service to Balance CBD. This information could include the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. The data we receive is dependent upon your privacy settings with the social network. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Balance CBD Service.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our website, such as the operating system, the Internet service providers utilized, and other similar information.

Web Browser Cookies

Our website may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Store and Protect Your Information

Storage and Processing:

Information collected through the WordPress Engine service may be stored and processed in the United States or any other country in which Balance CBD or its subsidiaries, affiliates, or service providers maintain facilities. Balance CBD may transfer information that we collect about you; including personal information to affiliated entities, or to other third parties outside of your country or jurisdiction, and to other countries or jurisdictions around the world.

If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. You consent to the transfer of information to the U.S. or any other country in which balancecbd.com or its parent, subsidiaries, affiliates, or service providers maintain facilities, and the use and disclosure of information about you as described in this Privacy Policy.

Keeping Your Information Safe: We care about the security of your information and use commercially reasonable safeguards to preserve the integrity and security of all information collected through the website. However, no security system is impenetrable, and we cannot guarantee the security of our systems. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation where appropriate, notify those individuals whose information may have been compromised, and take additional steps in accordance with any applicable laws and regulations. Users may find advertising or other content on our website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our balancecbd.com. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other website, including websites which have a link to balancecbd.com, is subject to that website’s own terms and policies.

Sharing Your Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and our website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

GDPR Policy Updates

Type of Data Balance CBD Collects and Stores

Mandatory Data

We do require the collection of personal information, such as a User’s first name, email address, address, and credit card information for browsing the website. We require such information only if the User makes a purchase through our e-commerce website.

Optional Data 

Emails and names may be requested from our Users if they wish to register on the website. We also require personal information for users who place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site.

Users may, however, visit our website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.

Balance CBD Sub-Services

Below is a non-exclusive list of our Sub-Services and their uses. This list is subject to change as our business evolves.

Sub-Service Nature of Use
Vizory Analytics and demographic analysis
Disqu Business Management and Tracking
Yotpo Business Management and Tracking
Tawk Supports our Chat Services
Google Analytics Business Management and Tracking
Active Campaign Forms and newsletter delivery service
Gravity Forms Forms management service
WooCommerce E-commerce Payment and Tracking Services
Facebook Authentication and advertising
Twitter Advertising
LinkedIn Advertising
WPX Hosting Storage and archival of Balance CBD Customer Data
Yoast SEO Premium SEO solution for WordPress
Sumo Email delivery services for communications
MonsterInsights Pro Google Analytics plugin for WordPress.
Opting Out of Balance CBD Communications

We retain basic user contact information to communicate with our customers and Users about products and security updates and information relevant to their purchase history. Balance CBD customers may opt-out of communications at any time by unsubscribing to our emails or contacting our customer support team at [email protected].

The Host of Balance CBD Customer Data

Our customer data is hosted in the WPX Hosting services cloud. By default, Balance CBD hosts data in Europe.

Retention of Balance CBD Customer Data

We maintain all customer data until we mark Users as “inactive” or a customer deletes his or her own account. Users can delete their accounts by contacting our support team at [email protected].

How to Contact Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Balance CBD

[email protected]

Changes to This Privacy Policy

Balance CBD has the discretion to update this Privacy Policy at any time. By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the balancecbd.com following the posting of changes to this policy will be deemed your acceptance of those changes. When we make changes to this Privacy Policy, we will revise the “updated” date at the bottom of this page. We encourage Users to frequently check this page for any changes in order to stay informed about how we are helping to protect your personal information. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

AAXLL Supply Co LTD
Virgen Aldama, S.L. B66598996
Ronda Sant Pau 47, local 1, 08015
Barcelona, Spain
Company Registration: NI667640
+44 2037 468770

Last modified 2020-02-20