Frequently Asked Questions

CBD is the acronym for cannabidiol; a natural compound found in industrial hemp and marijuana plants

Our CBD oils are designed with simplicity in mind. There are just two ingredients: Organic liquid coconut oils and hemp-derived CBD. Balance CBD products use no artificial ingredients.

The best way to learn about the benefits of taking CBD is from the people who take it every day; you’ll find tens of thousands of reviews for Balance CBD and our customers are often quick to share their experiences with CBD. People take these products for a variety of reasons, from managing aches and pains, for remaining calm during stressful times, for winding down at night before bed, and some people take CBD for energy and focus.

CBD oils are permitted to contain up to 0.3% THC — the psychoactive compound found in marijuana. Only full spectrum CBD oils contain THC, and while the amount is too low to create a high, it’s enough THC to potentially show up as positive on a marijuana drug test.

CBD users who live in areas with restrictive marijuana laws or who work for an employer that drug tests for THC should exercise caution when shopping for cannabidiol products. Individuals who live in such regions should stick to CBD isolate oils which are THC-free.

Finding the right CBD oil for your needs is a matter of comparing price, potency, and ingredients. Users who want CBD for sleep should choose products with melatonin, such as our CBD gummies with melatonin. Those who need CBD for pain should opt for higher strength bottles, preferably a full spectrum oil with terpenes like our Harlequin Terpene Infused Oil.

When shopping for CBD, consider how and when you’d like to take the product, as some products are better suited for dosing in public settings.

CBD is federally legal in the United States of America, provided that it meets the following criteria:

• Extracted from industrial hemp
• Contains 0.3% THC or less

CBD is also legal in Canada and other countries as well; however, before purchasing CBD it’s essential to understand cannabidiol laws in your own country. It’s also necessary to check with customs in your country to ensure that internationally shipped CBD packages can clear customs.

Natural is another word for unflavored. Natural oils are subtle in flavor and ideal for consumers who don’t want additives. Many brands that offer flavored oils include artificial ingredients for flavoring.

The recommended CBD dose is based on your symptoms and experience with cannabidiol. Beginners should start with a 12.5 mg dose, taken 2-3 times per day. Once you acclimate to the effects, you can begin increasing the dosage as needed.

That depends on the volume. A 500 mg bottle will last for between 15 and 20 days based on a daily dose taken 2 times per day. Larger bottles will last longer, especially if you purchase a 2500 mg or 5000 mg bottle and only take a small amount of oil from the dropper.

Yes, we source our hemp and produce our products in the United States of America.

If you placed an order without an account, an account will be created for you associated to the email you used. You can access your account details by logging on in the upper right corner of the landing page. Should you encounter issues, check your inbox for emails from “BalanceCBD” to find your password/ account creation email. If you still have issues accessing your account details, reach out to our customer service team and we’ll assist you in gaining access.

Coupons do not work with other promotions. Store wide sales are applied automatically at checkout and are not compatible with coupons. Subscription rates are also not compatible with coupons.

Yes, we close in accordance with statutory holidays. If you place an order on a holiday, then the order will process on the following business day.

We send out an order confirmation via email with every order, as long as you entered your email address when you checked out.

In the event that you haven’t received a confirmation email, refer to the following for information:

1. We send out our order confirmations immediately, but it can take up to 15 minutes for email providers to receive the email (depending on the provider).
2. After 15 minutes have passed and there’s still no confirmation email, search for “Your Balance CBD order” (without the quotes).
3. Lastly, try looking in the Spam folder of your email inbox for the order confirmation. Sometimes it can end up there.

If you still can’t find your confirmation email, send us an email at [email protected] and we’ll gladly send you another confirmation, and we’ll confirm that everything is okay with your order!

We offer a 30-day money back guarantee on all products we sell. Simply try our products and if you’re unsatisfied for any reason, return the product within 30 days for a full refund.

All orders, including subscriptions, are accompanied by a confirmation email with tracking information. You can track your package below:

Order processing takes 1 business day. We aim to ship all orders on the next business day and orders typically arrive within 1 to 3 business days. Note, orders may take longer to arrive for customers in rural areas and for orders placed during promotions such as Black Friday and Cyber Monday.

Yes, Balance CBD offers subscriptions for all products we sell and not just starter kits. Select the product of your choice and choose the subscription option that matches your goals and price range.